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Terms and Conditions



The contract is for a short-term holiday rental of the property specified on the booking form made between the client and the owners of 2 The Courtyard ("the owners"), Mark and Suzanne James, binding from such time that booking is made and inclusive of all the following conditions.


By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.


Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people in each property is limited to that entered on the booking form above.


The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit the client must first seek the permission of the owners.



A deposit of 25% of the cost is payable on booking if the booking is made more than six weeks before the start of the rental. Bookings are provisional until a deposit is received and are held for 48 hours. The balance shall be payable six weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the client.  A further refundable damage deposit of £250 is due no later than 7 days prior to the commencement of the rental and will be refunded 7 days after departure,  see Breakages and Damage below.



In the event of a cancellation the total cost is payable.


Any cancellation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancellation 2 The Courtyard will seek to re-let the property for the period of booking. If a re-letting is achieved, 2 The Courtyard will refund money already paid by the client less rent for any part of the period which was not able to be re-let and less an administrative charge of £30.


The client is strongly advised to take out holiday cancellation insurance.


Period of Hire

Commence at 3.00 pm on the day of arrival and terminate at 10.00am on the day of departure.  Where available early and/or late check out may be offered so please make your arrival and departure information available to us.


Right of Entry

Whilst respecting the reasonable privacy of the client, the owners of 2 The Courtyard reserve the right to access all properties at all times, if necessary, for repairs and emergencies.


Care of the Property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.


Breakages or Damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.


2 The Courtyard will retain all or part of the damage deposit as reasonably required for replacement, repair or extra cleaning costs.


Rules and Procedures

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the property.



Smoking is not permitted anywhere inside the holiday accommodation, near to buildings or in the courtyard area.



Pets are not permitted unless agreed in writing by 2 The Courtyard under special circumstances and with the following conditions.


Dogs are not permitted upstairs or on the furniture. Dogs must not be left unattended in the cottage at any time.


It is preferred that the Courtyard Garden is not used by the dog as a toilet area, however if this does occur the client must clear up after the dog promptly.


The client is responsible for any damage howsoever caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated that is not already covered by the damage deposit. The owners reserve the right to terminate the contract if the behaviour of the client's dog is considered unacceptable.



The owners of 2 The Courtyard are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused.


The client or members of his/her party cannot hold the owners of 2 The Courtyard liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.



© 2015 2 The Courtyard, St Ives

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